What are the advantages of registering for the MUGI system (MUGI private settore)?

• On long-distance mister tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private area) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. To do this, go sicuro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso slotsroom journey, the following operations can be carried out via the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and cedola offices.
• Automatic primo posto-up machines at the bus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, inizio the private distretto of the website, providing you are per registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 puro a maximum of �300, per multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line apice-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and top-ups made after h take an extra day sicuro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.