What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance allenatore tickets purchased at Pesa scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the cedola office.

How do I register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private dipartimento) To see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go onesto the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident Velvet Spins casinò permit/Passport, phone n?, postcode and anche-mail address). Your password will be anche-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out modo the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and ticket offices.
• Automatic sommita-up machines at the corriera stations con Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Augure of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, coraggio the private area of the website, providing you are a registered user.

How much credit can Rso load onto my card?

You can apice up from �5 preciso per maximum of �300, mediante multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and top-ups made after h take an insolito day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.