What are the advantages of registering for the MUGI system (MUGI private distretto)?

• On long-distance coach tickets purchased at Bilancia scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private area) Onesto see account movements, sommita up cards and obtain stelario bonus casinò receipts for non-transferable cards you must register as per user of the system. Onesto do this, go esatto the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be di nuovo-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out via the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and biglietto offices.
• Automatic primo posto-up machines at the bus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Allee of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, cammino the private sezione of the website, providing you are a registered user.

How much credit can I load onto my card?

You can apice up from �5 to verso maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line top-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and sommita-ups made after h take an insolito day puro become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.