What are the advantages of registering for the MUGI system (MUGI private settore)?

• On long-distance trainer tickets purchased at Bilancia tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the cedola office.

How do Volte register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private dipartimento) Preciso see account movements, primo posto up cards and obtain receipts for non-transferable cards you must sito del casinò megapari register as a user of the system. Preciso do this, go to the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out via the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and biglietto offices.
• Automatic sommita-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, via the private reparto of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can top up from �5 esatto per maximum of �300, per multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line culmine-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and culmine-ups made after h take an accessorio day preciso become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione buono offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.