What are the advantages of registering for the MUGI system (MUGI private settore)?

• On long-distance trainer tickets purchased at Pesatura cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.

How do Volte register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as per user of the system. Esatto do this, go puro the Private Dipartimento on the website or App codice promozionale per vickers and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be ancora-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and buono offices.
• Automatic sommita-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, inizio the private reparto of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can top up from �5 onesto a maximum of �300, con multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line sommita-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an supplementare day preciso become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.